by Carla Johnson | Apr 10, 2018 | Business, Innovation, Women Keynote Speakers
April 10, 2018 by Carla Johnson While women formed the backbone of the early days of the tech industry, that’s certainly not the case today. Apple, Facebook and Google now have a tech workforce population that’s more than 75 percent male. If we shift from looking at...
by Carla Johnson | Mar 29, 2018 | Customer Experience, Marketing, Sales
March 29, 2018 by Carla Johnson Just what is a “buyer’s journey?” Do our customers really go through some kind of predictive path on their way to buying a product or service? Has this really changed over the last decade? It’s certainly no secret that the methods and...
by Carla Johnson | Mar 13, 2018 | Business, Change Management, Corporate Culture, Women Keynote Speakers
March 13, 2018 By Carla Johnson Last week, USA Today senior technology writer Jessica Guynn called out cybersecurity technology giant RSA for having only one woman speaker at its event – anti-bullying activist Monica Lewinski. The RSA Conference is one of the world’s...
by Carla Johnson | Mar 8, 2018 | Customer Experience, Marketing, Sales
March 8, 2018 By Carla Johnson Just because two customers are close in age, live in big cities and earn similar incomes doesn’t mean they spend the same way. Despite what they have in common, they could be very different customers once we dig into the details....
by Carla Johnson | Mar 1, 2018 | Uncategorized
March 1, 2018 by Carla Johnson Whether you’re a newbie startup up or an established Fortune 100 company, culture affects every aspect of your customer experience. It’s the defining element that tells people whether you believe your own sales job. In 1992 Harvard...
