by Carla Johnson | Aug 8, 2019 | Customer Experience, Sales
August 8, 2019 Everyone’s grumbling about customer experience getting worse. Is it our imagination? Nope. It’s a real thing. At least that’s the findings from a report from Oracle and Customer Experience Expert Jeanne Bliss. The new study, One Size Doesn’t Fit All,...
by Carla Johnson | May 8, 2018 | Customer Experience, Women Keynote Speakers
May 8, 2018 by Carla Johnson I’m nerdy enough to say that I’ve been a fan of customer experience since I can remember being a customer. I’m sure it’s because I grew up in a small town, and how people did business was just as important as what business they were in....
