by Carla Johnson | Apr 19, 2018 | Corporate Culture, Employee Engagement, Internal Communications
April 19, 2018 by Michelle M. Smith The shift has been palpable. I noticed it first during the Great Recession. After years (decades!) trying to convince senior executives their employees were invaluable assets – and often the most direct route to successfully...
by Carla Johnson | Apr 3, 2018 | Corporate Culture, Employee Engagement
April 3, 2018 by Michelle Smith If only there were a silver bullet for leaders…. Most leaders are constantly seeking the ultimate solution to build strong cultures, raise performance levels and operate at maximum efficiency and effectiveness. And there are many...
by Carla Johnson | Mar 1, 2018 | Uncategorized
March 1, 2018 by Carla Johnson Whether you’re a newbie startup up or an established Fortune 100 company, culture affects every aspect of your customer experience. It’s the defining element that tells people whether you believe your own sales job. In 1992 Harvard...
by Carla Johnson | Jan 18, 2018 | Change Management, Corporate Culture, Innovation
January 18, 2018 by Carla Johnson I have a client that’s proud of his new innovation center. It’s well thought out. He’s hired the best-of-the-best across the board. Design thinking is core to their innovation discipline. They bring customers in for focus groups and...
by Carla Johnson | Jan 5, 2018 | Creativity, Customer Experience, Innovation, Internal Communications
January 4, 2018 by Carla Johnson When I was a kid, I couldn’t wait for Sunday nights. I grew up on a farm and work was never a 9-to-5 gig. With crops, hogs and cattle, we worked whenever work needed to be done. But Sunday nights were different. Sunday night was when...
