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Improve Employee Engagement to Improve Customer Experience

Improve Employee Engagement to Improve Customer Experience

by Carla Johnson | Jan 24, 2017 | Customer Experience, Storytelling

January 24, 2016 by Carla Johnson 2016 certainly had its share of customer experience challenges – airline system outages, tainted burrito ingredients and exploding balancing scooters. Understanding how these gross mishaps come about begs a straightforward question:...
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