by Carla Johnson | Jan 16, 2018 | Customer Experience, Marketing
January 16, 2018 by Carlos Hidalgo Some businesses make it hard to work with them. It seems at times that many B2B organizations have made it so complex and uncomfortable to work with that customers are forced to find an alternative even if their current provider...
by Carla Johnson | Aug 9, 2016 | Customer Experience
August 9, 2016 by Tony Zambito Customer experience has been and will continue to be one of the major influences on how buyers make choices. Recent research by SiriusDecisions found that for 80% of B2B buyers surveyed, customer experience counted as the top...
