• Book
  • Speaking
  • Workshops
  • Consulting
  • Blog
  • Book
  • Speaking
  • Workshops
  • Consulting
  • Blog
EMAIL CARLA
Empathy, Web & People: Improving The B2B Customer Experience

Empathy, Web & People: Improving The B2B Customer Experience

by Carla Johnson | Jan 16, 2018 | Customer Experience, Marketing

January 16, 2018 by Carlos Hidalgo Some businesses make it hard to work with them. It seems at times that many B2B organizations have made it so complex and uncomfortable to work with that customers are forced to find an alternative even if their current provider...
Use Buyer Persona Research to Improve B2B Customer Experience

Use Buyer Persona Research to Improve B2B Customer Experience

by Carla Johnson | Aug 9, 2016 | Customer Experience

August 9, 2016 by Tony Zambito Customer experience has been and will continue to be one of the major influences on how buyers make choices.  Recent research by SiriusDecisions found that for 80{1fa3f09e2bb6719cc6653a34c4038b8f8c4ebd7a060bb979778d4383cd5dd806} of B2B...
E

Speaking

E

Workshops

E

Consulting

E

Carla Johnson

E

Author

E

Blog

E

Contact

  • Follow
  • Follow
  • Follow

PRIVACY POLICY

Cleantalk Pixel