February 23, 2016
Telling a story, creating an experience or building a relationship of any kind, with anyone, starts with an emotional connection.
This idea sits at the back of the classroom for most marketers.
In an article from Forbes, HP CMO Antonio Lucio talked about his formula for building a sustainable brand: E = I2+DEA or…
In our book, Experiences: The 7th Era of Marketing, (to which Lucio contributed) Robert Rose and I talk about the elements of this formula, and Lucio eloquently puts them together in this very relatable and usable formula.
The relationships that customers have with a brand are based on the many aspects (insight, innovation and digital engagement) that make up an experiences. As marketers, we certainly have to be accountable for that process, something which we also haven’t been good about.
It’s all of this that ultimately inspires the emotion that people feel. And when people experience an emotion about a brand – good or bad – they extend that emotion onto the brand.
Tell me, what’s the first step you take in uncovering the emotions that matter to your customers?
Photo credit: Flickr user Daniel