by Carla Johnson | Jun 13, 2017 | Customer Experience, Employee Engagement, Internal Communications
June 13, 2017 by Carla Johnson I’ve written many times before that no company can deliver remarkable customer experiences without an eye to employees and their level of engagement. Marketing and sales often make promises and write emotional checks on which employees...
by Carla Johnson | Apr 25, 2017 | Corporate Culture, Internal Communications, Marketing
April 25, 2017 by Michelle Smith Culture is front and center for leaders who want to increase performance and strategic alignment in 2017. “Culture is the X-factor,” said Noah Rabinowitz, senior partner and global head of Hay Group’s Leadership...
by Carla Johnson | Oct 18, 2016 | Customer Experience, Internal Communications
October 18, 2016 by Michelle Smith Many leaders have spent countless hours hoping for business to return to pre-recession vitality levels. They’ve waited for something to rescue them from the seemingly endless challenges they’re facing on a daily basis, and wondered...
by Carla Johnson | Jun 30, 2016 | Branding, Internal Communications
June 30, 2016 Once upon a time, storytelling was something business professionals did when they got home from work if they had children to lull to sleep. Today, however, it is being touted as a core skill that those at all corporate levels should master. And with good...
by Carla Johnson | Oct 20, 2015 | Change Management, Internal Communications
October 20, 2015 All the world’s a stage, and all the men and women merely players; they have their exits and their entrances; and one man in his time plays many parts, his acts being seven ages.- William Shakespeare A few years ago I worked with a telecom...
by Carla Johnson | Aug 24, 2015 | Internal Communications
August 25, 2015 Film and TV have shown us a host of nasty bosses that make our days at a desk look pretty tame. There’s a slew of horrible bosses from Don Draper, Michael Scott, Miranda Priestly and even cartoon bosses don’t fare much better. We cringe and enjoy them...
