by Carla Johnson | Dec 8, 2021 | Corporate Culture, Customer Experience, Innovation, Leadership, Marketing
December 8, 2021 Most of our day centers around computer screens, phones, or tablets. It can be easy to forget that when you send an email or hit the “publish” button that there’s a real, live person on the other end. We fall into a digital trap that...
by Carla Johnson | Sep 21, 2021 | Customer Experience, Performance
September 21, 2021 It’s a Friday night on the town. You’ve scanned Google reviews and online menus feverishly, craving a meal you can rave about to all your coworkers come Monday. You flip a coin to decide where to spend your hard-earned cash. It comes down to two...
by Carla Johnson | Aug 8, 2019 | Customer Experience, Sales
August 8, 2019 Everyone’s grumbling about customer experience getting worse. Is it our imagination? Nope. It’s a real thing. At least that’s the findings from a report from Oracle and Customer Experience Expert Jeanne Bliss. The new study, One Size Doesn’t Fit All,...
by Carla Johnson | Jun 12, 2018 | Branding, Corporate Communications, Corporate Culture, Customer Experience, Internal Communications, Storytelling
June 12, 2018 by Carla Johnson Storytelling gets too much credit and not enough appreciation. And that’s because people don’t really understand it, much less how to use it. Storytelling comes down to two things – connection and engagement. And when we look at it...
by Carla Johnson | May 29, 2018 | Business, Customer Experience, Innovation
May 29, 2018 By Carla Johnson Lynn Bonge was a larger-than-life executive with a scant shock of salt-and-pepper hair who grew up in a small Nebraska town not far from where I did. Twenty years my senior, Lynn had an enviable reputation in the architecture industry for...
by Carla Johnson | May 15, 2018 | Customer Experience, Innovation
May 15, 2018 by Mitch Duckler When it comes to digital transformation, change is constant, and it’s evolving faster than ever. The world has become far more digital, consumer expectations have changed dramatically in recent years, and so much more is technically...
