Last week I was in Singapore to give a workshop and speak at the B2B Marketing Forum. I enjoy talking to marketers from all parts of the world and in all industries, because each person has a perspective that teaches me something new. One thing that bubbles up in conversations is the culture of the companies in which people work. …
7 Ways to Build a Culture of Learning
July 25, 2019 LinkedIn research says that nearly every employee would stay at a company longer if it invested in their learning and development. And younger employees – millennials and gen Zs – say the chance to learn and grow is the top thing that inspires them and makes them want to work harder. In fact, this group gives learning …
5 Missed Opportunities for Storytelling
July 11, 2019 Storytelling is everywhere in your company, whether you realize it or not. Marketers are getting the hang of it in their own domain, but miss opportunities to tell stories behind the scenes in every company. Here are the top five that people miss most often: 1. Brand values Your values aren’t window dressing, they’re the ethos for …
Questions or Full Stops
June 13, 2019 There’s an ever-widening gap between what’s natural to us as children and what’s taught into us through the educational system and corporate culture. American author, educator, media theorist and cultural critic, Neil Postman says “children enter school as question marks and leave as full stops.” The same thing happens to employees as they enter the work world. …
How to Build a Culture of Original Thinkers
May 30, 2019 Disruptive innovation celebrates the renegade brands that take an industry by storm. Other companies sit on the sidelines watching with envy as they grab market share and generate incredulous revenue. “Why can’t we be like them?” they ask. People believe true innovators are a rare breed. But in reality, most people are original thinkers. They just need …
The 10 Functions of Storytelling
June 12, 2018 by Carla Johnson Storytelling gets too much credit and not enough appreciation. And that’s because people don’t really understand it, much less how to use it. Storytelling comes down to two things – connection and engagement. And when we look at it from this perspective, we have many more opportunities to use storytelling to create influence, affect …
2 Phrases That Inspire Courageous Marketers
June 5, 2018 by Carla Johnson Between bosses and teams, we’re caught in a conundrum. Bosses tell their teams, “I want to see more creativity! More innovation! Where’s all the great ideas?? Our competition is killing us!” Teams say, “I bring you great ideas five times a day! And all I hear is we don’t have the budget, we’re not …
Why CEOs Are FINALLY Focusing on Talent & Culture
April 19, 2018 by Michelle M. Smith The shift has been palpable. I noticed it first during the Great Recession. After years (decades!) trying to convince senior executives their employees were invaluable assets – and often the most direct route to successfully achieving organizational goals – the lightbulbs began to go off over the heads of many leaders. Those leaders …
Developing a High-Performance Culture
April 3, 2018 by Michelle Smith If only there were a silver bullet for leaders…. Most leaders are constantly seeking the ultimate solution to build strong cultures, raise performance levels and operate at maximum efficiency and effectiveness. And there are many options from which to select your course of action, but in all the research I read, three factors consistently …
10 Women in HR to Keynote Your Next Event
March 13, 2018 By Carla Johnson Last week, USA Today senior technology writer Jessica Guynn called out cybersecurity technology giant RSA for having only one woman speaker at its event – anti-bullying activist Monica Lewinski. The RSA Conference is one of the world’s largest security gatherings. In my February post, 10 Women in Technology to Keynote Your Next Event, I …
Hierarchy is Out – Authenticity is In!
February 27, 2018 by Michelle M. Smith The business world has had a long-standing love/hate relationship with hierarchy. Hierarchy determines who gets to decide what and where the information flows, which allows us to focus our attention on other aspects of running the business. It reduces complexity, helps us scale and get things done, but it frustrates us by making …
Five Demand Generation Myths That Need To Be Dispelled
February 20, 2018 by Carlos Hidalgo Demand generation is a key part of the customer experience. Ensuring that buyers have a good buying experience is a necessary stage in the content experience continuum. However, many myths abound with demand generation, which are making it harder for B2B marketers to have success. Below are the five most common myths about demand generation …
Does Innovation Make a Company Innovative?
January 18, 2018 by Carla Johnson I have a client that’s proud of his new innovation center. It’s well thought out. He’s hired the best-of-the-best across the board. Design thinking is core to their innovation discipline. They bring customers in for focus groups and collaborate on product development. He’s able to deliver products that solve problems in the marketplace. But …
It’s Time for HR to FINALLY Get Serious About Strategy
December 7, 2017 by Michelle Smith Let me state right up front that I’m a huge fan of yours, HR. But it’s time for you to get serious about making some very long-overdue changes. I’ve spent the better part of my career as an advocate and unabashed champion of the HR profession, and nothing has changed there. What you do …
Leaders – Make Your Communications Useful
October 12, 2017 by Michelle Smith The way in which leaders communicate with employees is one of the most effective factors in creating and increasing employee engagement, as well as in retaining top talent. Employees want their leaders to inspire confidence, create certainty and build community when they communicate. Doing this successfully can mean the difference between employee compliance or commitment, and a sense …
The Need to Empower Employees for Customer Experience
October 5, 2017 by Carlos Hidalgo What does it mean to “empower employees” and why is it so important to delivering customer experience? Why should organizations go beyond enabling and equipping their employees, but also take the steps necessary to empower their employees to deliver on the promise of customer experience? It is because our employees are on the front …
What the GRAMMYS Can Teach B2B Marketers About Customer Experience
August 31, 2017 by Carla Johnson Beyoncé. U2. Bruce Springsteen. Tony Bennett. Yo-Yo Ma. Chick Corea. These are just a few of the thousands of music creators recognized by the GRAMMYs since its inception in 1957. And a handful of the 22 top winners in GRAMMY history. The GRAMMYs are the one night a year set aside to honor the …
Equipping Employees for Customer Experience
August 8, 2017 by Carlos Hidalgo B2B customer experience continues to be center stage with a majority of corporate executives listing this is one of their strategic initiatives for 2017. However, fewer than 15% of B2B marketers (those most often charged with customer experience initiatives) state that they feel “customer experience is ingrained in the fabric of their company, according …
Marketing’s Role in CEO Success – Do You Play a Part?
June 29, 2017 by Carla Johnson Successful CEOs understand that the ability to communicate and drive ideas forward is one of the most important skillsets of a modern-day executive. It’s not a nice-to-have, but a requirement of leadership. And even in a digitally driven world, the best know that offline and in-person communication matter equally. In their report, The CEO …
5 Lessons From the Demise of Coke’s CMO
May 23, 2017 by Carla Johnson Coke recently cut the role of CMO from its C-suite roster. Does that mean that marketing’s in trouble at one of the world’s most iconic brands? Yes, if those marketers are the type who want to keep a traditional role. If you think that delivering great work for a status quo strategy, you should …
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